FAQ's
FAQ's
Party-Related Questions
Yes, you are welcome to bring your own cake, beverages, and snacks to enjoy in the party space. Please refer to our party packages or discuss your needs with a staff member prior to the party to ensure everything aligns with our guidelines. No alcohol is permitted in the facility at any time.
We recommend booking your party at least four weeks in advance to ensure availability. Party day and time slots are booked on a first-come, first-served basis, so the earlier you book, the better chance you have of securing your preferred date and time.
Yes, a 50% non-refundable deposit is required at the time of booking. The remaining balance is due on the day of the party.
If you need to cancel or reschedule your party, please contact us as soon as possible. The 50% deposit is non-refundable, but we will work with you to find an alternate date if rescheduling is necessary.
We offer several packages to meet your party needs. Please view our parties page on the website or contact us directly for more information.
Yes, you can upgrade your party package after booking if there is availability. However, downgrading a package or reducing the number of guests is not possible once the booking is confirmed. Please contact us as soon as possible to discuss any changes.
Yes, you are welcome to bring in a professional photographer or videographer for your party.
We allow outside vendors for catering with prior approval. Please note that any catering staff will be counted toward the adult patron limits of the party. Contact us in advance to discuss your plans and ensure that we can accommodate your vendor’s setup needs.
We encourage you to choose music and entertainment that is family-friendly and appropriate for all ages. Please discuss your entertainment plans with us in advance to ensure they align with our facility’s guidelines and the size of our space.
Operations-Related Questions
Our hours of operation are Monday to Friday from 8:00 AM to 5:00 PM. Saturday and Sunday from 9:00 AM to 5:00 PM.
Our café offers a variety of snacks, baked goods, and beverages, including freshly brewed coffee, tea, and juices. We also have
kid-friendly options like juice boxes and healthy snacks. Our menu is designed to cater to both adults and children, providing a tasty selection for everyone.
Outside food and drinks are not allowed in the playground or café area, with the exception of water, baby food and formula. We encourage you to enjoy the variety of snacks, meals, and beverages available at our café.
Seating in the play area is reserved for those who have purchased playground admission. This policy helps ensure a safe and enjoyable experience for all of our guests.
For safety reasons, our playground equipment is designed for children only. Adults are welcome to supervise and play with their children but we ask that they not stand on items or structures due to size limits.
A play pass that is redeemed for admission is considered property of the card holder.
Yes, we offer free Wi-Fi for our guests. Please ask the staff for the password. Feel free to catch up on work or browse the internet while your children play.
Parking is available at the lot across the street from our facility. There is a button-prompted pedestrian crossing directly across from our unit for safe and easy access.
Yes, we offer options for booking admission to the facility for recurring events such as weekly playgroups, classes, or other activities. Please contact us directly to discuss your specific needs, availability, and pricing.
Yes, we offer the option to rent the facility for events outside of our regular hours. Please contact us to discuss your event details and to check availability and pricing for after-hours bookings.
Our café is designed to be an in-and-out service space or a transition area before entering the play space. It is not available for rent separate from the playground.
Health and Safety-Related Questions
Safety is our top priority. Our facility is designed with age-appropriate equipment, and our staff is trained to supervise the play area. We require all children to wear socks in the play area, and adults are asked to supervise their children at all times. Additionally, each child must have a signed waiver before entering the playground.
Yes, socks are required for both children and adults in the play area to maintain cleanliness and hygiene. If you forget to bring socks, they are available for purchase at our front desk.
Our playground is cleaned and sanitized daily using a non-toxic product called VitalOxide, which is no-rinse and processes overnight. We also perform spot cleaning throughout the day to maintain a clean environment. We ask that all patrons sanitize their hands prior to entry to help keep the play area safe and hygienic for everyone.
Safety is our top priority, but in the event of an injury, our staff is trained to provide first aid and assess the situation. We will contact the on-site parent or guardian and complete an accident report to document the incident. All children must have a signed waiver before entering the playground, which outlines our safety policies.
General Questions
Our playground is currently designed for children aged 0-9 years old. We’re excited to grow and expand our offerings in the coming years to include a wider age range for our play patrons. Children under 2 years old must be accompanied by an adult at all times. For safety reasons, adults are not allowed to use the playground equipment.
For safety reasons, our playground equipment is designed for children only. Adults are welcome to supervise their children but are not allowed to use the playground equipment.
Yes, for the Basic and Deluxe packages, you’re welcome to bring your own food and cake.
For health and safety reasons, pets are not allowed in our facility. However, service animals are welcome. Please ensure that your service animal is properly identified and that you notify our staff upon arrival.
